Apple Music and App Store back online after major outage – live updates



(Image credit: Apple)

And just like that, we’re back up and running. Via its system status update, Apple reports that all of its cloud-based services are back online.

Officially, the outage was from 4:45 p.m. ET to 6:09 a.m. ET on Tuesday — Apple is adjusting outage times — or about 90 minutes without service. On the bright side, this is an improvement from Monday’s outage.

In addition to services that were offline during this time, Apple is also reporting fixes for issues with Apple Maps, iCloud apps, and weather services that were occurring at the same time.

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You have to keep your humor about these things.

Apple Services Revenue by Quarter

(Image credit: Six Colors)

In the scheme of things, an outage here or there might not seem like much, but services – the things affected by the last two days of outages – are of growing importance to Apple. This is where the company sees strong revenue growth as it seeks to reap the rewards of a massive installed base of devices.

Just look at the graph above which shows the quarterly revenue performance of Apple’s fledgling services division. (Chart comes from our friends at Six Colors, who comprehensively break down Apple’s earnings by quarter.) That’s $19.5 billion in sales during the holiday quarter, a 23% increase from the previous quarter. ‘last year. Services now account for 16% of Apple’s revenue, the second largest segment after the iPhone.

So yes, services are very important to Apple, and keeping them online is a top priority.

This outage may not be particularly long. As of this writing, I can go back to the App Store via my iPhone; I can even update and download apps right now. The Mac App Store also appears to be live.

Again, Apple’s system update still lists both services as experiencing outages, so some users may still be affected. We’ll update once Apple’s website gives the green light.

If the service outage is only about an hour long, that would be an improvement over the March 21 outage, when some web services were down for two hours.

According to Apple’s support page, these are the services that are currently experiencing outages:

  • App store
  • Apple Books
  • Apple Music
  • Mac App Store
  • Podcasts

In the event of each outage, service was interrupted at 5:09 p.m. ET. In most cases, users cannot log into the service. In cases like the Mac App Store, they cannot make purchases. On the App Store for iPhone, affected users cannot log in to the online store.

Other Apple System Update services are listed as having issues. These include:

  • Apple Card
  • game center
  • iCloud web apps
  • Time

In the case of Apple Card, some users cannot use their cards for web transactions or apply for a card on Apple’s website. This problem started just before 5 p.m. ET.

The other service interruptions occurred at the same time. Apple warns that they may be slow or unavailable.

It is unclear if the above outages are related to other issues reported by Apple.


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